Terms & Conditions

Welcome to Dawg Gone Gifts LLC. By visiting our website, creating an account, placing an order, or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General Information

Dawg Gone Gifts LLC is a small, family-owned business based in Mathiston, Mississippi. We offer personalized gifts, laser-engraved items, 3D printed products, home décor, pet gifts, seasonal items, and other custom or ready-made products.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Any updates will be posted on this page.

Product Information

We make every effort to provide accurate product descriptions, photos, sizes, colors, materials, and pricing. However, slight variations may occur, especially with handmade, laser-engraved, embroidered, 3D printed, or personalized items.

Colors may appear slightly different depending on your screen settings. Natural materials such as wood, bamboo, slate, leatherette, and fabric may have variations in grain, texture, color, or finish. These variations are part of the character of the item and are not considered defects.

Personalized & Custom Orders

Many of our products are personalized or made just for you. Please carefully review all names, dates, wording, spelling, colors, design choices, and customization details before submitting your order.

Dawg Gone Gifts LLC is not responsible for errors entered by the customer, including misspelled names, incorrect dates, wrong wording, wrong colors, or incorrect shipping information.

Once a personalized or custom order has entered production, it may not be eligible for cancellation, changes, returns, or refunds.

Order Acceptance

After you place an order, you may receive an order confirmation by email. This confirmation means we have received your order request, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, product availability, pricing errors, suspected fraud, inappropriate personalization requests, or inability to complete the order as requested.

Pricing & Payment

All prices are listed in U.S. dollars. Prices are subject to change without notice.

Payment is due at the time the order is placed. Orders will not be processed until payment has been received and approved.

If a pricing, product, or checkout error occurs, we reserve the right to correct the error and cancel or adjust the order if necessary.

Processing & Delivery

Processing times vary depending on the item, customization, order volume, and season. Most ready-made items are processed within the time stated on the product page or Delivery Information page.

Personalized, handmade, laser-engraved, embroidered, or 3D printed items may require additional processing time.

Delivery times are estimates only and are not guaranteed. Dawg Gone Gifts LLC is not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, or circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.

Once a package is marked as delivered by the shipping carrier, Dawg Gone Gifts LLC is not responsible for lost or stolen packages.

Returns, Exchanges & Refunds

Because many of our items are personalized, custom-made, handmade, laser-engraved, embroidered, or 3D printed, returns and exchanges may be limited.

Personalized or custom items are generally not eligible for return or refund unless there is an error on our part or the item arrives damaged.

If you have an issue with your order, please contact us as soon as possible so we can review the situation.

Damaged Items

If your item arrives damaged, please contact us promptly with photos of the damaged item, packaging, and shipping label. This helps us review the issue and determine the next steps.

Please keep all packaging materials until the issue is resolved, as the shipping carrier may require them for a claim.

Cancellations

Orders may only be canceled if production has not yet started. Because many items are made to order, cancellation requests must be made as soon as possible after placing the order.

Once a custom or personalized item has entered production, the order may not be canceled.

Inappropriate or Restricted Custom Requests

We reserve the right to refuse personalization or custom design requests that include offensive, hateful, threatening, illegal, copyrighted, trademarked, or otherwise inappropriate content.

Customers are responsible for ensuring they have the right to use any names, logos, images, phrases, or designs submitted for customization.

Intellectual Property

All website content, including text, photos, graphics, product designs, logos, and images, is the property of Dawg Gone Gifts LLC or used with permission and may not be copied, reproduced, or used without written permission.

Website Use

You agree not to misuse this website, attempt to interfere with its operation, submit false information, or use the site for unlawful purposes.

We reserve the right to restrict access, cancel orders, or refuse service if website misuse or suspicious activity is detected.

Limitation of Liability

Dawg Gone Gifts LLC is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, shipping carriers, or services.

Our maximum liability for any order is limited to the amount paid for that order.

Contact Us

If you have questions about these Terms & Conditions, your order, or a product, please contact us through our website contact form.

Thank you for shopping with Dawg Gone Gifts LLC. We appreciate your support of our small Mississippi business!